Privacy Policy

Defib Machines Limited (“we/us,” the “data controller”) takes the privacy of your personal information very seriously and is committed to safeguarding your privacy and your personal information, complying with the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003.  This Privacy Policy relates to our use, of any personal information we collect from you directly, or indirectly via 3rd party data providers, covering individuals who:

• visit our website (DefibMachines.co.uk);
• use our products and services;
• contact us concerning our products and services;
• complete surveys we have issued or commissioned;
• through telephone research of your organisation and your role in the organisation;
• through research of public resources to identify organisations and your role in the organisation;
• are provided to us as part of 3rd party data for inclusion in our future marketing campaigns and where consent has been provided for 3^rd party marketing campaigns;
• supply products or services to us;
• have applied to work for us, or are our current or former employees;

This Privacy Policy explains the following:

• what personal information may be collected about you;
• how we will use this personal information;
• when we may use this personal information to contact you;
• how long we will retain your personal information;
• how your personal information will be kept secure;
• your rights regarding the personal information you provide to us;
• the use of cookies on the our website;
• how to contact us.

In this Privacy Policy, personal information means information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, and online identifier or to one or more factors specific to his/her physical, physiological, genetic, mental, economic, cultural or social identity.

We are not responsible for the privacy statements or other content on websites other than our own even if there is a link to that site from our own.

What information is collected about you and how we use it:

We collect personal information from you when you use our products or services, including name, email address, postal address, telephone number and job title.  We will use this personal information:

• To carry out obligations arising from being a user of our product and services. The lawful basis for processing your personal information for this purpose will be “Contractual Need”.
• To send you personalised communications that you have requested or may be of interest to you. These may include information about publications, webinars, events, surveys, product and service developments, promotions of our products and services. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.

We collect personal information from you when you contact us about our products or services including name, email address, postal address, telephone number and job title.  We will use this personal information:  to send you personalised communications that you have requested or may be of interest to you. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.

We collect personal information from you when you complete a survey we have issued or commissioned. The personal information collected will include your name, email address, postal address, telephone number and job title.  We will use this personal information: to send you personalised communications that you have requested or may be of interest to you. The lawful basis for processing your personal information for this purpose will be “Legitimate Interest”.

We collect personal information from you when you supply products or services to us, including name, email address, postal address, telephone number and job title.  We will use this personal information:  to carry out obligations arising from you providing us products or services. The lawful basis for processing your personal information for this purpose will be “Contractual Need”

We collect personal information from you when you apply to work for us, including name, email address, postal address, telephone number, employment history, education history and details of referees.  We will use this personal information:  to complete the interview process, to communicate with you, complete background checks where permitted by law and manage you application through the interview selection process. The lawful basis for processing your personal information for this purpose will be “Contractual Need”.

We collect personal information from you when you work for us, including name, email address, postal address, telephone number, date of birth, employee identification number, bank details, national insurance number and emergency contact details.  We will use this personal information:

• To enable us to employ, pay and manage your work. The lawful basis for processing your personal information for this purpose will be “Contractual Need”.
• In case of emergencies when will utilise your emergency contact details. The lawful basis for processing your personal information for this purpose will be in the employees “Vital Interests”.
• To comply with applicable tax, employment and health & safety laws. The lawful basis for processing your personal information for this purpose will be “Compliance with Legal Obligations”.

In all of the above cases we will in certain circumstance disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:  conform to the edicts of the law or comply with legal process served on us; protect and defend our rights or property; and act under exigent circumstances to protect the personal safety of our customers or the public.

Retention of Personal Information:

We will retain and process your personal information as long as is needed to provide the product or service or information that you have elected to receive from us.

For personal information used by us for our own direct marketing purposes, we will retain the data whilst accurate or responsive and if not, no longer actively use after 5 years.

Personal information obtained from 3rd parties for our commercial dataset will be recompiled on a regular basis to ensure the data is fresh and relevant.

Keeping Personal Information secure:

We are committed to protecting the security of your personal information. We will use a variety of security technologies and procedures to protect your personal information from unauthorised access, use or disclosure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We secure the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. We ensure that personal information is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Your choices regarding Personal Information:

We are committed to providing you with control on how your data is used and processed. You can review, edit or delete your personal information free of charge by contacting us directly at Solutions@DefibMachines.co.uk or via the contact details provided in the section “Contact Us” and in each case marking your communication: “GDPR Data Request – URGENT”.

Your rights concerning your personal information are:

• you can ask about the personal information we hold about you and we will show you, free of charge;
• you can request your personal information is corrected and we will update the details and inform you when completed, free of charge;
• you can object to your data being processed and we will stop processing your data once no longer required for performance of contract or legal obligations, free of charge;
• you can object to receiving direct marketing communications from us and we will stop all communications, free of charge. In addition, any direct marketing communications you receive from us will always include a clear, simple method to ‘opt-out’ of future communications.
• you can ask for your personal information to be erased, once no longer required for performance of contract or legal obligations, which we will delete this other than keeping the minimal personal details to ensure we do not contact you again, free of charge.

Use of cookies:

We use cookies to help personalise and enhance your online experience when visiting our website.  A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Complaints:

You may complain to us at Solutions@DefibMachines.co.uk or via the contact details provided in the section “Contact Us” and in each case marking your communication: “GDPR Complant – URGENT”.

You may also complain to the Information Commissioner’s Office.

Contact us:

You can contact us regarding this Privacy Policy at Solutions@DefibMachines.co.uk marking your communication “GDPR Privacy Policy – URGENT” or by telephone on 0800 0852 733 or at:

FAO the Director in charge of GDPR – URGENT

Defib Machines Limited

West One

114 Wellington Street

Leeds

LS1 1BA

Human Rights Act 1998

We will comply with the Human Rights Act 1998 (and Regulations and Orders thereunder and its successor Acts) and specifically Article 8 (Right to Respect for Private & Family Life) within the context of a commercial trading company.

C.M. Gilbert

Director